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Privacy Policy

Privacy Policy  RH Rent

This website collects User's Personal Data.

Data Controller

RH Rent Email:

Types of collected data

Among the Personal Information collected from this site, either independently or through third parties, there are: Cookies, Usage data. Full details on each type of data collected are provided in the dedicated sections of this privacy policy or through specific information texts displayed before the data collection. Personal Data may be freely provided by the User or, in the case of Usage Data, collected automatically during the use of this site. Unless otherwise specified, all the data requested by this site are mandatory or necessary for its operation. If the User refuses to communicate them, it may be impossible for this site to provide the requested Service. In cases where this site  indicates some Data as optional, Users are free to refrain from communicating such Data, without this having any consequence on the availability of the Service or on its operation. Users who have doubts about mandatory data, contact the owner. Any use of cookies – or other tracking tools – by this site or third-party service providers used on this site, unless otherwise specified, is intended to provide the Service requested by the User, in addition to the additional purposes described in this document and in the Cookie Policy, if available. The User assumes the responsibility of the Personal Data of third parties obtained, published or shared through this site   and guarantees to have the right to communicate or disseminate them, freeing the owner from any liability to third parties.

Methods and place of Data processing

Treatment method

Data Controller takes appropriate security measures to prevent unauthorized access, disclosure, modification or destruction of Personal Data. Processing is carried out using IT and/or telematic tools, with organizational methods and logics strictly related to the purposes indicated. In addition to the Data Controller, in some cases, other people involved in the organization of this site  (administrative, commercial, marketing, legal, system administrators staff) or external subjects (as third-party technical service providers, postal couriers, hosting providers, IT companies, communication agencies) also, if necessary, Data Processors by the Data Controller. The updated list of Data Controllers can always be requested from the Data Controller.

Legal basis of processing

The Data Controller processes Personal Data relating to the User when one of the following conditions exists:
  • The User has given his consent for one or more specific purposes; Note: in some jurisdictions the Owner may be authorized to process Personal Data without the User’s consent or another of the legal bases specified below, as long as the User does not object (“opt-out”) to this treatment. However, this is not applicable if the processing of Personal Data is regulated by European legislation regarding the protection of Personal Data;
  • Processing is necessary for the execution of a contract with the User and/or the execution of pre-contractual measures;
  • Processing is necessary to fulfill a legal obligation to which the Data Controller is subject;
  • Processing is necessary for the performance of a task of public interest or for the exercise of public authority vested in the Data Controller;
  • Processing is necessary for the pursuit of the legitimate interest of the owner or third parties.
However, it is always possible to ask the Data Controller to clarify the concrete legal basis of each treatment and in particular to specify whether the treatment is based on the law, provided for by a contract or necessary to conclude a contract.


Data are processed at the operational headquarters of the Data Controller and in any other place where the parties involved in the processing are located. For more information, contact the owner. The User’s Personal Data may be transferred to a country other than that in which the User is located. For further information on the place of processing, the User can refer to the section concerning the processing of Personal Data. You have the right to obtain information regarding the legal basis for the transfer of Data outside the European Union or to an international organization under public international law or consisting of two or more countries, such as the United Nation as well than the security measures taken by the Data Controller to protect the Data. If one of the transfers described above take place, the User may refer to the respective sections of this document or request information from the Data Controller by contacting him at the opening datas.

Conservation periods

Data are processed and stored for the time required by the purposes for which they were collected. So:
  • Personal Data collected for purposes related to the execution of a contract between the Owner and the User will be retained until the execution of the contract is completed.
  • Personal Data collected for purposes related to the legitimate interest of the owner will be retained until the satisfaction of this interest. The User can obtain further information regarding the legitimate interest pursued by the Owner in the relevant sections of this document or by contacting the Data Controller. When the processing is based on the User's consent, the Data Controller may retain the Personal Data for a longer period until such consent is revoked. In addition, Data Controller may be obliged to keep Personal Data for a longer period in compliance with a legal obligation or an order of an authority.
At the end of the retention period the Personal Data will be deleted. Therefore, at the end of this term the right of access, cancellation, rectification and the right to data portability can no longer be exercised.

Purposes of Data Processing

Data concerning the User are collected to allow the Owner to provide Services, as well as for the following purposes: Analytics. For further detailed information on the purposes of the processing and on the Personal Data concretely relevant to each purpose, the User can refer to the relevant sections of this document.

Details on Personal Data Processing

Personal Data are collected for the following purposes and using the following services: Analytics The services in this section allow the data controller to monitor and analyze traffic data, and they are used to track user's behavior.


Matomo is statistical software used by this website to analyze data directly and without the help of third parties.
Personal Data collection: Cookies and Usage Data.

User Rights

Users may exercise certain rights with reference to the Data processed by the Data Controller. In particular, the User has the right to:
  • Revoke the consent at any time. The User can withdraw consent to the processing of their Personal Data previously expressed.
  • To oppose the processing of your data. User may object to the processing of his data when it occurs on a legal basis other than consent. More details on the right of opposition are indicated in the section below.
  • access your data. The User is entitled to obtain information on the Data processed by the Data Controller, on certain aspects of the processing and to receive a copy of the Data processed.
  • verify and request rectification. The User can verify the correctness of his Data and request its updating or correction.
  • obtain the limitation of the treatment. When certain conditions are met, the User can request the cancellation of his Data by the Owner.
  • obtain the cancellation of Personal Data.  Cuando hay ciertas condiciones, el Usuario puede solicitar la cancelación de sus Datos por parte del Propietario.
  • receive their data or have them transferred to another holder.  You have the right to receive your data in a structured, commonly used and readable format and, where technically possible, to obtain the transfer without hindrance to another holder. This provision is applicable when the Data are processed with automated tools and the processing is based on the User’s consent, on a contract of which the User is a party or on contractual measures related to it
  • to propose a complaint.  User can lodge a complaint with the competent personal data protection authority or act in court.

Details on the right to object

When Personal Data are processed in the public interest, in the exercise of public authority to which the Data Controller is invested or to pursue a legitimate interest of the Owner, Users have the right to oppose the processing for reasons related to their particular situation. Please note that if your data are processed for direct marketing purposes, you can oppose the processing without providing any reasons. To find out if the Owner deals with data for direct marketing purposes, Users can refer to the respective sections of this document.

How to exercise the rights

To exercise the rights of the User, Users can direct a request to the contact details of the Data Controller indicated in this document. Requests are submitted free of charge and processed by the Owner as soon as possible, in any case within one month.

Other processing information

Defense in court

The User’s Personal Data may be used by the Owner in court or in the stages leading to his possible establishment for the defense against abuse of this site or related services by the User. EThe User declares to be aware that the Data Controller may be obliged to disclose the Data at the request of the public authorities.

Specific information

At the request of the User, in addition to the information contained in this privacy policy, this site may provide the User with additional and contextual information regarding specific services, or the collection and processing of Personal Data.

System logs and maintenance

For operational and maintenance purposes, this website and any third-party services used by it may collect System Logs, which are files that record the interactions and that may also contain Personal Data, such as the User's IP address.

Information not contained in this policy

Further information regarding the processing of Personal Data may be requested at any time to the Data Controller using the contact information.

Response to the “Do Not Track” request

This website does not support “Do Not Track” requests. To find out the third-party services you use, please consult the privacy policy.

Changes to this privacy policy

he Data Controller reserves the right to make changes to this privacy policy at any time by giving notice to Users on this page and, if possible, on this website as well as, if technically and legally feasible, by sending a notification to Users via one of the Owner's contact details. Please consult this page regularly, referring to the last modification date indicated at the bottom of the page. If the modifications related to treatments for which the legal basis is consent, the Data Controller will collect again the User's consent, if necessary.

Legal references and definitions

Personal Data (or Data)

Personal data constitue any information which, directly or indirectly, also including in conjunction with any other information, including a personal identification number, identifie a natural person.

Usage Data

This information is collected automatically through this website  (also by third-party applications integrated into this website) including: IP addresses or computers domain names used by the User to connect to this site, addresses in URI notation (Uniform Resource Identifier), time of request, method used to transmit the request to the server, size of file obtained in response, digital code indicating the status of the server response (good ending, error, etc.) the country of origin, the characteristics of the browser and operating system used by the visitor, the different temporal characteristics of the visit (for example the duration of visit on each page) and the details of the route followed inside the site, in particular the reference to the sequence of the pages consulted, the parameters relating to the operating system and User's IT environment.


The person using this website who, unless otherwise specified, coincides with the person concerned.

Concerned person

The natural person to whom the personal data are related.

Data Controller (or Holder)

The natural person, legal person, public administration and any other entity which processes personal data on behalf of the Data Controller, as indicated in this privacy policy.

Processing Data Controller (or Holder)

The natural or legal person, public authority, service or other entity which, individually or jointly with others, determines the purposes and means of the processing of personal data and the adopted tools, including the measures concerning the operation and use of this website. Unless otherwise indicated, the data controller is the owner of this website.

This website

The hardware or software used to collect and process users' personal data.


The Service provided by this website as defined in its terms (if present) on this site.

European Union (or EU)

Unless otherwise indicated, all references to the European Union contained in this document are to be understood, including all the current Member States of the European Union and the European Economic Area.


Small portion of data stored inside the User's device.

Legal References

Esta declaración de privacidad se elabora sobre la base de múltiples sistemas legislativos, incluidos artículos 13 y 14 del Reglamento (UE) 2016/679. This Privacy Policy is established on the basis of multiple laws, including arts. 13 and 14 of Regulation (EU) 2016/679.
Terms and conditions of use
General rental conditions
This contract represents a summary of the main provisions of the General Rental Conditions that together with the rental agreement signed by the Customer, constitute the exclusive source that regulates the contractual relationship between the rental company RH Rent and the customer or their Affiliates.
    Driving the vehicle and / or motorcycle subject to leasing is only permitted for persons with a valid driving license of type "A1" "A2" "A3" and "B".
    The following minimum age is required:
    - "A1" - 16 years for motorcycles up to 11 kW - "A2" - 18 years for motorcycles up to 35kw and "A3" 24 years for motorcycles over 35kw.
    - "B" - 18 years - only for novice drivers, vehicles up to 55 KW - after 01 year of the license of "B" all types of vehicles up to 9 seats.
    - "B" - 18 years for all types of trucks up to 35q.
    The vehicle and / or motorcycle is entrusted to the Customer on the assumption that he / she uses it by conducting it personally.
    The Customer assumes all risk or liability in case of entrusting the vehicle and / or motorcycle driving to third parties, and also to the effects of art. 116 paragraph 12 of the Highway Code (D.L.285 / 92), concerning the assignment of the vehicle and / or motorcycle to a person without a driving license or, in any case, not authorized by the rental company.
    The Customer may inform the Rental Company from whom he has rented the vehicle and / or motorcycle the name of any other persons who may drive the vehicle and / or motorcycle, which will be authorized later upon presentation of the right driving license (driving license). For every other authorized guide a daily supplement is required, the amount of which is equal to 50% of that described for the type of vehicle and / or motorcycle already rented. For particular groups of vehicles in particular areas, it may be required, at the discretion of the Rental Company, to hold two Credit Cards.
    With Credit / Debit Cards, subject to the issue of a specific authorization from the issuing Institute; and / or cash. With payment in cash it is mandatory to pay a security deposit by Circular check made payable to $company_name, the amount is established according to the type of vehicle and / or motorcycle to be hired. The client of a financial credit card authorizes the Rental Company to debit on its account all the charges against him with title from the rental relationship, including those that may be necessary for the recovery of any kind of credit claimed by the Rental Company in the comparisons with the customer in relation to the rental relationship.
    The rented vehicle and / or motorcycle is covered by R.C.A. insurance and KASCO pursuant to applicable laws.
    Should the Client need to take one of the aforementioned events, the franchise will be charged to him as indicated in the charter letter; in case of theft and / or fire the deductible charged to the customer is that indicated in the charter letter and, depending on the vehicle and / or rented motorcycle.
    (A) In the case of total IRRIPARABILITY of the vehicle and / or rented motorcycle, due to a serious accident, for driving under the influence of alcohol and / or use of drugs, the deductible charged to the Customer is equal to 100% of the current value of the rented vehicle and / or motorcycle.
    For vehicles and / or motorcycles equipped with anti-theft Diablock or Blockshaft, if the customer victim of theft of the vehicle and / or rented motorcycle, does not return in addition to the original key to open and turn on, even one of the aforementioned alarms, will have to pay a deductible equal to 100% of the current value of the vehicle. In all cases of accident, theft, fire, partial or total, the Customer is obliged to make a regular complaint with the competent authorities and, within 12 hours of the event, to deliver it to the rental company.
    Damages relating to the claim are not chargeable to the customer who produces the C.I.D. model with clear and signed responsibility of the counterparty.
    The Customer may choose to subscribe to the Additional Service, which reduces or eliminates the penalty for Economic Responsibility, for those responsible for the vehicle and / or motorcycle. The signing of the Additional Service which reduces or eliminates liability for damages as well as having an additional cost to the normal price of the Official List for the rented vehicle and / or motorcycle, (excluding the damages referred to in point (A) above), does not exonerate the Customer from adopting the ordinary diligence in the operation of the vehicle and / or motorcycle.
    $company_name, as a penalty reserves the right to proceed with the charge of damages attributable to the Customer's responsibility.
    The rented vehicle and / or motorcycle must be returned with the same liters of fuel existing at the time of delivery. For each liter of fuel missing, the customer will be charged an amount of € 2.50 per / liter and a fee for the restoration of fuel € 30.00 excluding VAT.
    Mileage limits and costs for the extra kilometers of the rented vehicle and / or motorcycle are those indicated in the rental letter.
    The Customer is authorized to circulate in Italy and undertakes NOT to circulate the vehicle and / or motorcycle in countries other than those expressly indicated in the "green card" delivered together with the documents of the vehicle and / or motorcycle.
    Any unauthorized or illegal use by Contract and / or by law obliges the Customer to compensate the damages achieved, possibly even jointly with any other driver and involves the termination of any limitation of liability by exposing the Customer to the relevant responsibilities and collateral. The rental company reserves the right to take possession of the vehicle and / or motorcycle at any time and in case of violation of the provisions of this article.
    The Customer is responsible for the normal movement of the vehicle and / or motorcycle as well as its use and routine maintenance.
    In case of need of roadside assistance (eg accident or left), the Customer can contact the Rental Company in which he rented the vehicle and / or motorcycle, asking for instructions on what to do at the numbers specified in the rental letter. The rental company is excluded from any liability for loss or damage resulting from damage to the vehicle and / or motorcycle, failure or delay in delivery, deterioration of goods or damage of any other kind, except in cases of willful misconduct or gross negligence of the Rental Company. Likewise, it is excluded from any liability for damage to things carried or forgotten on the vehicle and / or motorcycle returned.
    The Customer is responsible for the contraventions and / or any other charges resulting from violations of the highway code or other provisions of law or regulations, tolls, the cost of parking and in general the sums deriving from driving the vehicle and / or motorcycles also by third parties during the rental period and is obliged to reimburse any sums, if any, anticipated, including additional legal, postal and administrative costs related to the reimbursement request and to relieve the rental company of any damage and / or or claim of third parties. Every administrative practice has a management cost and the Customer authorizes from now the charge at your expense.
    At the beginning of the hiring, the Customer must issue a commitment regarding the delivery date of the vehicle and / or motorcycle: any change in the commitment must be notified in advance to the Rental Company.
    A rental day is considered 24 hours with a tolerance of 59 minutes, after which time an additional day of rental will be charged. For tariffs subject to time limits (eg Week End, Week, etc.) after the tolerance time, the internal fee will be charged at the daily rate. The vehicle and / or motorcycle must be returned during the opening and / or closing hours of the Rental Company.
    In the case of redelivery out of hours possible, provided that it has been previously authorized, the rental will be considered closed during the opening hours of the same Rental Company.
    LFailure to return the keys of the vehicle and / or motorcycle will result in the continuation of the rental until the return of the same or at the presentation of a report of loss or theft. The loss or theft of the keys of the vehicle and / or motorcycle will result in a penalty for compensation of € 600.00 (six hundred) excluding VAT.
    The Customer undertakes to return the vehicle and / or motorcycle in the conditions and with the equipment present at the beginning of the rental to save normal wear.
    In case of loss or theft of the original Circulation Card of the vehicle and / or motorcycle, the Customer will have to reimburse a deductible of € 200.00 (two hundred) excluding VAT
    In the event of an odometer failure, as in cases where it is physically impossible to detect the mileage covered, a conventional distance of 300 kilometers per day will be charged.
    Italian law governs the Terms and Conditions. All disputes that may arise regarding the validity and / or interpretation and / or execution and / or termination of the Terms and Conditions will be the responsibility of the Court of the place where the Customer has collected the Vehicle
    According to the law, the treatment of this service will be based on principles of correctness, lawfulness, transparency and protection of your privacy and your rights. The user's personal data are used by $company_name - $company_addr - $company_city ($company_province) - VAT: $company_vat - Tel: $company_tel - E-mail: $company_email, which is the data controller.According to article 13 of the GDPR 2016/679, therefore, we provide you with the following information: 1) TYPES OF DATA COLLECTED Personal data, which, upon activation of this service, will be collected and processed concerning: identification data (surname and name, residence, address, birth, telephone number, billing address, online ID), identity document (identity card, passport, or driving license), bank details, location data (location, GPS, GSM, other); 2) PURPOSE AND LEGAL BASIS OF TREATMENT The personal data collected will be processed for the following purposes: for the conclusion and execution of contracts for the rental of vehicles and / or motorcycles and any related contracts, for the analysis and improvement of the Services, for the management of complaints and disputes, implementation of the international standards of payment systems (eg bank transfers, debits / credit cards, debit cards, etc.) These purposes are jointly defined as "Contractual Purposes". With the prior, consent of the User, for activities of sending advertising material and use in analysis and commercial studies and consumption habits. This purpose is defined as "Marketing purposes" The processing of personal data of Users is necessary, with reference to the contractual Purposes, to execute the Contract. If the User does not provide the personal data necessary for the Contractual Purposes, it will not be possible to proceed with the stipulation of the contract. The treatment for marketing purposes is optional. If the User denies his consent, he will not be able to receive commercial communications. At any time, the User can in any case revoke the consent given. 3) MODALITY OF DATA PROCESSING Users' personal data may be processed using manual or IT tools, suitable for guaranteeing security, confidentiality and to prevent unauthorized access, dissemination, modification and subtraction of data through the adoption of adequate technical, physical and organizational security measures. 4) CATEGORIES OF RECIPIENTS Without prejudice to communications made in compliance with legal and contractual obligations, all data collected and processed may be communicated exclusively for the purposes specified above to the following categories of recipients: Banks and credit institutions; Authorized persons; Third-party suppliers of assistance and consulting services with reference to the activities of the sectors (merely by way of example), technological, accounting, administrative, legal, insurance, IT; Responsible for processing. 5) TRANSFER DATA TO AN EXTERNAL COUNTRY AND / OR AN INTERNATIONAL ORGANIZATION The data you provide will not be transferred to non-EU countries or international organizations. 6) DATA CONSERVATION TERMS a) for the Contractual Purposes referred to in point 2, the personal data of the Users are kept for a period equal to the duration of the Contract (including any renewals) and for the 10 years following termination, termination or withdrawal of the same, without prejudice the cases in which the conservation for a subsequent period is required for any disputes, requests of the competent authorities or pursuant to the applicable legislation; b) for the Marketing Purposes related to the sending of advertising material and use in analysis and commercial studies and consumption habits, the personal data of the Users are kept for the duration of the Contract and for a period of 5 years following / i upon its termination 7) USER RIGHTS IN RESPECT OF THEIR PERSONAL DATA The following rights may be exercised at any time: request more information in relation to the contents of this information, access to personal data, obtain correction or cancellation of the same or limitation of the processing that concern him (in the cases provided for by law), oppose the treatment (in cases provided by law) data portability (in the cases foreseen by the regulations); revoke the consent, where foreseen. The withdrawal of consent does not affect the lawfulness of the treatment based on the consent granted before the revocation, to propose a complaint to the supervisory authority (Guarantor Privacy). In relation to the processing of personal data concerning him, as described above, the Customer freely expresses his consent, pursuant to and for the purposes of the Law. If a provision of this rental contract is void, such nullity will not determine the invalidity of the other provisions of this rental contract.
If the Customer decides to pay in a currency other than the one with which the cost of the rental has been quoted, the counter value will be calculated on the exchange rate published by CITI-BANK plus 4% by way of reimbursement of bank charges and commissions. Risk of fluctuations in changes.